First Call Assessment & Programming Study

Founded in 1958, First Call is a Kansas City nonprofit dedicated to reducing the impact of alcohol, drugs, and addiction by providing free prevention, education, and recovery resources to individuals, families, and communities across the metro area. For more than 65 years, the organization has delivered compassionate, community-based support through services such as a 24/7 helpline, school programs, family support, and harm reduction initiatives. In 2014, First Call purchased a four-story office building originally designed in the 1960s for multiple tenants occupying separate floors. As a single, unified organization, First Call found that the building’s configuration did not fully support its mission or reflect its welcoming and approachable services. Program areas were dispersed, circulation was unclear, and opportunities for connection—between staff, visitors, and services—were limited.

SLATTERY partnered with First Call to explore how the existing facility could better meet the organization’s current and future needs. The study focused on evaluating how the building functions today and developing a strategic concept for a more cohesive, efficient working environment. The resulting design approach transforms a fragmented layout into a more connected and intuitive workplace. Key moves include clarifying the main entry, enhancing the north entrance as a welcoming front door, improving reception and waiting areas, and bringing departments closer together. Additional updates—such as relocating the boardroom and introducing centralized shared spaces like a kitchen, break room, and lounge—support collaboration and strengthen daily operations.

These targeted, cost-conscious strategies reposition the building to better serve First Call’s staff, visitors, and mission creating a more accessible, supportive environment for the community it serves.

First Call